Professional carpet cleaning seems like a pretty straightforward “for hire” service. Not every carpet cleaner advertising they can get your carpets like new again is going to deliver on that promise. Hiring just any cleaner without doing your homework first could leave you worse off than before the cleaning and have you paying, even more, to get a reputable carpet cleaner to fix the damage, if it is even fixable. Some regretful homeowners have found themselves in a worse case scenario replacing their carpets.
So how do you know if a professional carpet cleaning company is trustworthy? These traits will help you to determine if a carpet cleaner is worth hiring.
They are Licensed and Insured
Trustworthy companies are licensed and insured, including carpet cleaning companies. This is so important. Should a company have an unexpected and rare mishap in your home they will be able to take care of it because they are prepared for the off chance that something could go wrong. Ask to see proof of insurance, a reputable company will gladly provide one.
They Use Hot Water Extraction
There are many different methods to professional carpet cleaning, but the only one that is recommended by carpet manufacturers is hot water extraction. Hot water extraction is the method of using very hot water and cleaning solution applied to the carpet while almost simultaneously being extracted back out. The result is a cleaner sanitized carpet that uses less solution and water with a shorter dry time. Other cleaning methods leave your carpet wet for too long or don’t get it as clean as they say.
They Offer Free Estimates
There are so many companies out there offering bargains to catch your interest. Don’t be fooled by the bargain. Contact the company and let them know what you need cleaned, they should be happy to provide you with a free estimate of the charges to clean the needed areas free of charge. They will also be happy to put it in writing because they have nothing to hide and won’t give you a different price once the work is done.
They Have a Satisfaction Guarantee
Always hire a company that backs their work 100%. Hire a company that advertises and openly communicates their satisfaction guarantee and make sure it is also a part of the service agreement you sign. A good cleaner is focused on customer service and if the customer isn’t happy the company is going to do whatever they can to make it right.
They are Transparent and Willing to Answer Questions
The best way to get to know a carpet cleaning company is to do your homework and ask a TON of questions BEFORE you hire them. Great companies will willingly and patiently answer all of your questions.
All Kleen is a company with all of the above traits and more. We have a friendly team of highly trained carpet pros using high quality truck mounted equipment to get your carpets in their best possible shape. We clean tile and upholstery too. For carpet cleaning you can trust make an appointment with All Kleen.