Finding a carpet cleaner in your area is more complex than just sticking local carpet cleaners into a Google search. Before you just pick the first cleaner that pops up in a search engine there are a number of things you need to consider.
It is smart to do homework before you hire anyone to come into your home especially to perform work on expensive fixtures like your carpet.. There are many cleaners out there who have no proper training and can cause some serious damage to your home. Here are some things you can do before hiring a carpet cleaner to clean in your home.
- Ask what equipment they use- real professional cleaners know the value of quality professional equipment. If a cleaner is using equipment that is not industrial or truck mounted you should think twice before going any further. True deep cleaning requires equipment with the most powerful suction and truck mounted equipment is the best.
- Ask about the training process- quality carpet cleaning companies make sure they put every single cleaning technician through a rigorous training process. It takes skill and know how to work carpet cleaning equipment even the smaller rentable machines. A common mistake among untrained cleaners is over wetting the carpet because the equipment was used improperly.
- Check out customer reviews from several sources- look at the company’s website and read the customer reviews and testimonies, but also make sure you check out other sources like yahoo and Yelp. You want to see not just the best reviews but a good amount of unbiased publishings. Also remember to stay very objective when reading reviews as some customers just cannot be pleased and will post about complaints that should not be held against the company. A good rule of thumb is to see what the percentage of positive reviews are on multiple sources.
- Don’t be afraid to ask as many questions as you want- great carpet cleaners don’t just provide great cleaning service they provide great customer service. They will be willing to answer any of your questions with no problem because they want to assure you that you are in good hands hiring them. Some great questions to ask a carpet cleaner is what type of products do they use, what type of cleaning equipment do they have, are they willing to provide a list of what is in the cleaners they use, how long have they been in business, do they have a 100% satisfaction guarantee of their work, what is the process for someone who is not completely happy with their services, and any licensing and insurance they carry.
All Kleen is happy to answer any questions you may have. We are dedicated to customer service and have a 100% guarantee of our work . Give us a call or make an appointment online today.