Carpet is a big ticket item in your home, it isn’t cheap even if you go with a more budget friendly option. When purchasing carpet many people think about style, color and durability, but not too many consumers think about the warranty. Checking out the warranty on any expensive purchase is a good idea. Perhaps some people don’t get into the warranty because it seems to be full of legal terms and gets confusing, overwhelming and boring pretty quickly. Understanding your carpet warranty or any warranty for that matter doesn’t have to be difficult as long as you stick with six basics: who, what , where, why, and how.
Warranties are legal documents and therefore they follow a pattern or outline. The beginning lays out who is involved in the warranty contract in most cases the purchaser and the manufacturer. One piece of importance here is to make sure you know who is responsible for filling out any claims and who is listed as responsible for fulfilling claims.
Usually the person who can file a claim is the person in possession of the item as long as the warranty is transferable. Even if the item does have a transferable warranty it is good to know the directives of ownership. This will spell out the care the owner needs to take of the product to keep the warranty valid. Learn and make sure you know what things will void your warranty. Some warranties may require you to register the product and transfer the registry of ownership.
It is important to know who enforces warranty issues for your carpet. Who is going to make things happen when you file a claim? Usually you will see the answer to this in the preamble or section about service. Usually the manufacturer takes care of replacement and repairs but may outsource repairs to a third party contractor.
Know the type of warranty you have. Is your carpet fully covered or partially covered. (Full or limited warranty) This should be easy to determine because law requires companies with items more expensive than $10 to designate the warranty type in the title. In order to be a full warranty a company must legally provide:
- A transferable warranty
- No cost repair service provided
- No requirements of unreasonable duties of the owner in order to receive no cost service
- Replacement or full refund upon not being able to repair the product after a reasonable number of attempts
- No limit on how long the implied warranty applies
A very important factor to know about your warranty is how long it lasts. Warranties generally start on the date of purchase and expire on the anniversary of the purchase date depending on the warranty term. You should also look to see if you need to have the item serviced by a specific company to keep the warranty valid. Some items will void a warranty if the owner performs service on their own instead of hiring a professional. There may also be actions to avoid because they are deemed misuse of the product and will void the warranty.
Each state has their own warranty laws. Make sure you know what the warranty laws are for your specific location. Some states do not require a retailer to guarantee the warranty will be honored. Other states require this and hold companies accountable for up to four years.
Every warranty should list reasons of why you might need to make a claim and what exact claims are covered under the warranty. More importantly what types of issues will not be covered. Most warranties cover manufacturing and craftsmanship issues, it is more limited to find companies that will cover accidental damage on the owner’s part.
Once you need to make a claim how will you get service to get a repair? Usually in carpet warranties the purchaser will need to contact the manufacturer and make them aware of the issue at which time the manufacturer will call their certified repair service to come and fix the problem. Know what your warranty says about how to contact them when making a claim to get a repair. Again make sure you know the registry requirements it will make it much easier when you need to make a claim if the product is properly registered.
It is not the most fun task and very few people do it ,but try to read the warranty in its entirety. it’s not mandatory to know every single word but knowing the essentials is important and very helpful should something happen.
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